This portal outlines how Zonos protects customer data and maintains a secure, reliable environment.
Zonos undergoes annual SOC 2 Type 2 examinations conducted by an independent auditor. These reports validate both the design and operating effectiveness of our controls against the AICPA Trust Services Criteria. The current report is available to our customers with formal agreements by requesting access. Requests will be granted after verification of an existing agreement.
Our controls are documented and continuously monitored in a governance, risk, and compliance platform, with annual management assessments and timely remediation of identified deficiencies. This program covers availability and business continuity, incident response, vendor management, and access control.
Customers can report incidents, complaints, and issues through our support system, which is handled by our Customer Success team. https://zonos.com/contact-support
Self-Assessments
We can provide completed questionnaires upon request. Submissions can be made through this trust portal or to security@zonos.com.
ESG
We prioritize and take environmental, social, and governance (ESG) considerations seriously in our operations and decision-making processes.